Dear Michaels

The layout of the cash registers has been changed at this store and no one seemed to know which way to go. You're supposed to line up at one end near the doors but people were cutting in (and therefore "butting in" ahead of other customers) at the other end. Only one cashier was open and it took her a very long time to get through the orders. She was talkative and friendly but slow. The discount display bins were also placed really close to the lineup, barely leaving enough room for the carts to get through. Children were playing with said bins, and getting in the way. If you want to browse that merchandise, you have no choice but to block other customers trying to line up and pay to leave. This line up needs to be fixed. It makes me not want to go back to Michaels after years of only positive experiences.